Frequently asked questions

1. How do I book a tour with Bali Wanderlust?
You can book directly through our website by choosing your preferred tour, selecting your date, and completing the checkout in minutes.

2. Do you offer hotel pickup and drop-off?
Yes, all our tours include private hotel pickup and drop-off from most areas in Bali.

3. Are your tours private or shared?
All tours are private unless stated otherwise, giving you more comfort and flexibility.

4. What payment methods do you accept?
We accept major credit/debit cards, bank transfers, and secure online payments.

5. Can I customize my itinerary?
Yes, we offer full flexibility. You can adjust the schedule, add extra stops, or request special arrangements.

6. Do you charge cancellation fees?
No, we have a zero-cancellation-fee policy if you cancel before the tour start time.

7. What happens if it rains on the day of my tour?
Tours continue in light rain, but we always adjust the itinerary for your safety and comfort if weather conditions change.

8. Are entrance tickets included?
Yes, all entry fees listed in the itinerary are included unless noted otherwise.

9. Do your guides speak English?
Yes, all our guides speak English clearly and can explain culture and history in a simple, friendly way.

10. Can you provide a baby seat?
Absolutely — we provide baby seats upon request at no extra charge.

11. Do you offer airport transfers?
Yes, airport pickup and drop-off can be added to any tour or booked separately.

12. How long are your tours?
Most tours run for 8–10 hours, but you can request a shorter or longer duration depending on your needs.

13. Do you offer vegetarian, vegan, or halal meal options?
Yes, we can arrange meals based on your dietary preferences. Just let us know in advance.

14. Can I pay on the day of the tour?
We require a confirmed booking, but some tours allow partial payment or deposit options — depending on availability.

15. Is Bali Wanderlust a licensed local operator?
Yes, we are a fully licensed and locally owned tour company with professional guides and drivers.

16. Will my guide take photos for me?
Yes, our guides are happy to help take photos, and you can also add a professional photographer to your tour.

17. Can I change the pickup time?
Yes, you can choose your pickup time within the suggested window for each tour.

18. What should I bring on the tour?
Comfortable shoes, sunscreen, cash for small purchases, and temple-appropriate clothing (shoulders and knees covered).

19. Is this tour suitable for kids and seniors?
Yes, we customize the pace based on your group — families and seniors are very welcome.

20. How fast do you reply to messages?
We reply instantly during operating hours, and if we miss your message, we get back to you as soon as possible.